Privacy policy
Last updated: 03 October 2026
Haven & Hound ("we," "us," or "our") operates havenandhound.com (the "Site"). We respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
Information you give us
When you place an order, create an account, sign up for emails, or contact us, we may collect:
- Your name, email address, phone number, and shipping and billing addresses
- Order details and purchase history
- Messages you send us
Payment information
Payments are processed securely by our payment providers. We never see or store your full card details.
Information collected automatically
When you visit the Site, we and our service providers automatically collect certain information, including:
- Your IP address, browser type, device type, and approximate location
- Pages you view, products you browse, and how you interact with the Site
- How you arrived at the Site, such as a search engine or ad
We collect this information using cookies and similar technologies (see "Cookies" below).
How We Use Your Information
We use your information to:
- Process, ship, and deliver your orders, and send order and shipping updates
- Handle returns, refunds, and exchanges
- Respond to your questions and provide customer support
- Send marketing emails, but only if you've opted in. You can unsubscribe at any time.
- Improve our Site, products, and shopping experience
- Detect and prevent fraud and keep our Site secure
- Meet our legal and tax obligations
How We Share Your Information
We do not sell your personal information. We share it only with trusted partners who help us run our business:
- Shopify, which hosts our online store
- Payment processors, which process your payments securely
- Suppliers and shipping carriers, which fulfil and deliver your orders
- Email and marketing tools, which send emails you've subscribed to
- Analytics and advertising partners, which help us understand Site traffic and show relevant ads
These partners only receive the information they need to provide their services. They are required to protect it.
We may also disclose information if required by law or to protect our rights, our customers, or others.
Storage and International Transfers
Some of our service providers are located outside Canada, including in the United States and other countries. Your information may therefore be stored or processed outside Canada. When it is, it may be accessible to authorities in those countries under their laws.
Cookies
Cookies are small files stored on your device. We use them to:
- Keep track of items in your cart and remember your preferences
- Understand how visitors use our Site
- Measure and improve our advertising
You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Site works, such as your shopping cart.
Marketing Emails
If you subscribe, we'll send you news, offers, and updates from Haven & Hound. Every email includes an unsubscribe link. You can also email us to opt out.
How Long We Keep Your Information
We keep your information only as long as needed for the purposes described in this policy, or as required by law. For example, we keep order records for tax and accounting purposes.
Keeping Your Information Safe
We use reasonable safeguards to protect your information. These include secure, encrypted checkout through Shopify. However, no online transmission or storage is ever completely secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Withdraw consent to marketing or other optional uses
- Ask us to delete your information, subject to our legal obligations
To make a request, email support@havenandhound.com. We may need to verify your identity before acting on it. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
Children's Privacy
Our Site is not intended for children under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. When we do, we'll post the updated version here and change the "Last updated" date above.
Contact Us
If you have questions about this policy or how we handle your information, contact us:
Haven & Hound
Toronto, Ontario, Canada
Email: support@havenandhound.com