
WHY HAVEN & HOUND
Made for Pets, Designed for Homes
Every piece in our collection is chosen to do two things well: give your pet a cosy place they love, and look beautiful in the home you've worked hard to create. Warm natural materials, thoughtful design, and comfort that lasts.
Free worldwide shipping · 30-day free returns
Frequently Asked Questions
FAQs
Which size is right for my pet?
Which size is right for my pet?
Check the size details on each product page and measure your pet from nose to tail while they're curled up or lying down. If you're between sizes, or unsure, email us and we'll gladly help you choose.
How do I clean and care for my item?
How do I clean and care for my item?
Each product has its own care instructions on its page. In general, wipe wooden surfaces with a soft, damp cloth, and remove cushion covers to wash as directed.
Does it need assembly?
Does it need assembly?
Some pieces arrive ready to use, while others need a quick, simple setup. Full instructions are included with every order, and you can find details on each product page.
Are your products safe for my pet?
Are your products safe for my pet?
Our products are designed with your pet's comfort and safety in mind. As with anything new, introduce it gently, and check it from time to time for wear. Wall-mounted pieces should always be fixed securely into wall studs or solid masonry.
Is shipping really free?
Is shipping really free?
Yes! Every order ships free, whether you're in Canada or anywhere else in the world. There's no minimum spend.
How long will my order take to arrive?
How long will my order take to arrive?
Orders are processed within 1–3 business days. Delivery then takes 8–10 business days within Canada and 10–15 business days to the rest of the world. You'll get a tracking link by email as soon as your order ships.
What if my order arrives damaged?
What if my order arrives damaged?
We're so sorry if that happens! Email us within 7 days of delivery with your order number and a few photos, and we'll send a replacement or a full refund.
How can I contact you?
How can I contact you?
Email us anytime at info@havenhoundpets.com. Our friendly team replies within 2 business days.